Shipping
Shipping
Please be aware that Wild & Wayward Designs is a very small business (I am literally a one woman show) I would love to offer Priority/Express Shipping but I am also a stay at home mum and my family life is important to me and I will only be doing drop-offs to couriers/post offices during school hours.
When will my order be dispatched?
Orders (Excluding Made to Order and Custom orders) are dispatched 3-5 business days after purchase has been processed Monday through Friday (excluding public holidays) depending on the time you place your order relative to Brisbane Time (this is the time zone where your order is being shipped from). This means that If you order on a Friday afternoon/evening your parcel will not be sent until the following week.
Pick up from the EcoCentric Store.
Pick up is only possible Thursday, Friday, (10am-4pm) Saturday and Sunday (10am-2pm). Bring your confirmation email when you come to collect your order. The EcoCentric Sisters store is closed Monday and Tuesday. I work in the city on Wednesday and it's not likely that I could pack any orders for pick before 4pm on this day.
Australia -Delivery Metro 5-14 business days. Regional 8-17 business days.
New Zealand -Delivery 7-18 Business days
UK, Ireland -Delivery 8-22 business days
Canada -Delivery 11-25 business days
USA - Delivery 6-20 business days
For all other locations please contact for a Quote.
Expected Delivery Times for Made to Order is 2 weeks plus the expected delivery time for you location.
Whilst I make every effort to ship your order as quickly as outlined above, unforeseen delays in shipping during peak trade times may occasionally occur. Peak trade times may include special promotions, seasonal sales and holiday periods (including public holidays). If you have questions or concerns, you can contact customer service via email at jjenortje@wildandwaywarddesigns.com.au for advice.
Wild & Wayward Designs are not responsible for unforeseen delays with your countries Customs process.
After dispatching your order it is in the hands of the courier which I cannot control.
Wild & Wayward reserves the right to refuse orders from countries that the Australian Government has deemed High-risk or Non-cooperative Jurisdictions. If there is a concern with fraud on any order I will take additional verification steps, like requesting the customer to email a copy of their driver's license or ID and the front and back of their credit card. If fraud is suspected the order will be cancelled.
Who do you use for Shipping?
Within Australia I will be using AusPost and the recent changes within AusPost is the reason delivery could take as long as 18 business days.
International Shipping depends on the size of the parcel which will influence the courier service I choose to suit the order. The main companies I engage are TNT, DHL and Auspost.
Tracking and Signature on Delivery
In order to protect myself and my small business all orders will be tracked and will require signature on delivery. Where possible you will be emailed the tracking number and will kept up to date on your parcel delivery.
Shipping Cost
Australia Wide $9.95 (AUD) –with Free Shipping on orders over $100. Delivery Metro 5-14 business days. Regional 8-17 business days.
New Zealand $14.95 (AUD) - with Free Shipping on orders over $100. Delivery 7-18 Business days
UK, Ireland $27.95 (AUD) - with Free Shipping on orders over $200. Delivery 8-22 business days
Canada $27.95 (AUD) – with Free Shipping on orders over $200. Delivery 11-25 business days
USA $27.95 (AUD) - with Free Shipping on orders over $200. Delivery 6-20 business days
For all other locations please contact for a Quote.
The customer is responsible for paying their countries Taxes and Customs Duties.
Wild & Wayward Designs are not responsible for unforeseen delays with your countries customs process.
After dispatching your order it is in the hands of the courier which I cannot control.
Wild & Wayward reserves the right to refuse orders from countries that the Australian Government has deemed High-risk or Non-cooperative Jurisdictions. If I am concerned with fraud on any order I will take additional verification steps, like requesting the customer to email a copy of their driver's license or ID and the front and back of their credit card. If fraud is suspected the order will be cancelled.