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FAQ's


FAQ's

How are the products made?

Every item in my store is handmade by me personally in my Studio.

Where do the textiles come from for the upcycled, recycled and remnant for garments and accessories?

The textiles have been sourced from local thrift stores or donated by friends and family, this can include ‘new’ off-cuts or second hand garments or sheets. Bargain bins in fabric stores are another source for small remnants that would eventually wind up landfill. I try to eliminate waste by finding creative ways to use off-cuts from my other projects. I also utilize stores who save and sell remnants or bolts of discontinued fabrics from designers that would otherwise end up in landfill.

Serena Collection

Because of the nature of the sourcing (see above) prints and colours are varied but also limited. One particular reclaimed textile might only yield one garment in a particular style, so each piece has its own uniqueness. New garments will be added as they’re completed, if there is a style that you like but there isn’t one in your desired size please feel free to send an email to jjenortje@wildandwaywarddesigns.com.au and I will happily see what I can do. But be aware that the print or colour may no longer be available, but I can offer similar alternatives.

Also if you have seen one of my designs on Instagram, Facebook or at my market stall but it’s not yet available in the online store please email me, I may not have had a chance to have it photographed. If it’s no longer available I would be happy to work together to recreate one for you.

Is Custom or Made to Measure available?

I know exactly what it’s like to have a unique body shape that doesn’t fit standard sizing, so I am more than willing to work with you to make one of my designs with your measurements.

Simple alterations to existing designs (e.g. – Sleeve adjustment, or hem/sleeve length) will incur no extra cost.

However more complex changes that require creating a whole new unique paper pattern for that design will incur an additional fee of $25 - $50 depending on complexity. But this would be a one off fee as your unique pattern can be kept on file and re-used for future orders of that design.

Again with the nature of the sourcing for textiles (see above) prints or colours of previous styles may no longer be available. I will offer similar alternatives though.

For more information or how to make a Custom or Made to Measure inquiry or order please go to Custom & Made to Measure Page.

How do I find the dimensions of your products?

All dimension are in the product description and in the product photo’s you’ll also find at least one labelled with the information.

Privacy Policy?

Please see Terms and Conditions Page.

What is the return policy?

Please see Delivery and Returns Page.

Shipping?

Please see Shipping Page.

Does Wild & Wayward Designs offer Priority Shipping?

No, I do not offer Priority Shipping.

The main reasons are because I am a literally a one woman show and a very small business and I simply cannot afford, money or time wise, to make multiple runs to the courier/post office. I am also a stay at home mum and I value and prioritise my family life and I am only able to drop packages to the courier/post office during school hours.

Because I cannot guarantee arrival times - once the item has been dropped with a shipping provider I no longer have control of the item, and records and reviews show that no matter the provider they don’t always honour priority shipping. So if I can’t guarantee it I will not offer it.

What are the international taxes, duties, etc. that I have to pay?

International taxes, duties are the purchaser’s responsibility to find out and pay.

Wild & Wayward Designs are not responsible for unforeseen delays with your countries customs process.

For more information please see Shipping Page.

When will I receive my order?

See Shipping Page

What do I do if I never received my order?

After the estimated delivery has passed and you still have not received your order please contact jjenortje@wildandwaywarddesigns.com.au

What do I do if I received a defective order?

Please see Delivery and Returns Page

Where are you located?

My studio is in my home located in Willowbank, Qld, Australia.

I can be contacted via jjenorjte@wildandwaywarddesigns.com.au

How do I contact your company if my question isn’t answered here?

jjenortje@wildandwaywarddesigns.com.au